FAQ
Answers to all questions about accounts, bonuses and payments at 3k
This page gives detailed answers to the most frequently asked questions from Bangladeshi players about registration, login, bonus terms, deposit methods, the VIP program and customer support at 3k. Useful for both new members and regular players.
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24/7 Support
Bengali and English Assistance
For Ages 21 and Above
Table of Contents
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Support
Support Questions
Learn about 3k's customer care team, contact methods and service hours.
3k's customer support team is active seven days a week, twenty-four hours a day — regardless of time of day or public holidays. Support is available at the same hours even on big match days like BPL or T20 World Cup. You can reach out at night for any urgent issue.
3k has two direct contact channels: live chat and email. Live chat gives you immediate help, while email lets you submit detailed complaints or documents. There is no phone number or hotline — all services are available online.
3k's support team can assist in Bengali and English — both languages. Bangladeshi players can describe their issue in natural Bengali and receive replies in Bengali. English is also accepted for technical matters.
For a faster resolution, have your username and registered mobile number and a brief description of the issue ready before you contact support. For payment-related problems, providing the transaction time and amount allows quicker verification. Screenshots can be sent by email.
If live chat is unavailable for any reason, write to 3k support by email. Send the details of the problem along with your account information — the team will reply as soon as possible. You can also try refreshing the page or switching browsers and attempting the chat again.
VIP
VIP Program
Learn about 3k's VIP tiers, cashback rates and special benefits.
3k's VIP program has four tiers in total: Bronze, Silver, Gold and Platinum. The weekly cashback rate differs at each tier — up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum.
You can move up through the VIP tiers step by step by playing regularly and staying active at 3k. When consistent activity is shown over a set period, the account is evaluated automatically and becomes eligible for an upgrade to a higher tier. You can find full details on the 3k VIP page.
Weekly cashback is calculated on the net loss for the entire week — that is, the cashback is paid at the applicable rate on the amount remaining after total winnings are deducted from total losses. For example, if a Gold member's net loss for a week is ৳20,000, they will receive ৳20,000 × 1.1% = ৳220 cashback.
Members at higher VIP tiers receive, in addition to a higher weekly cashback rate, priority support, early access to special promotional offers and the chance to receive special gifts. The highest benefits are available at the Platinum tier — these benefits are added automatically as a reward for regular play.
Staying at a VIP tier at 3k requires regular activity. If you are inactive for an extended period, the tier may be re-evaluated. Active players can easily maintain the tier they have earned. See the terms and conditions for full details.
Bonus
Bonus Terms
Learn about the welcome bonus, wagering requirements and the rules for using bonuses.
3k offers a 100% bonus on the first deposit, up to ৳5,000. Example: depositing ৳1,000 adds ৳1,000 in bonus, bringing the balance to ৳2,000. To withdraw the bonus amount, you must wager 10 times the bonus, i.e. ৳10,000. Winnings can be withdrawn once the wagering is complete.
No, 3k's welcome bonus applies only once per member — it is given on the first deposit only. Creating multiple accounts to claim the bonus repeatedly is prohibited and may result in account cancellation. Only one account per person is allowed.
Generally, slot games contribute the most toward meeting wagering requirements. Live casino games — such as Baccarat, Roulette, or live table games — may count at a lower or different rate. For specific details, see the Responsible Gaming page and the full bonus terms and conditions.
Yes, 3k bonuses have a set validity period. If the wagering requirement is not completed within the specified time after the bonus is activated, the bonus and any winnings earned from it may be cancelled. It is advisable to read the expiry information carefully when accepting a bonus.
A bonus can be cancelled after it has been accepted at 3k, but in that case all winnings earned from the bonus will also be cancelled. Contact the support team to cancel a bonus. If you prefer to play with only your main balance without a bonus, it is more convenient not to accept an active bonus.
Payment
Money Deposit
Answers to all questions about deposit methods, minimum amounts, and mobile banking.
3k accepts four deposit methods: bKash, Nagad, Rocket, and bank transfer. Direct bank transfers are also supported from Sonali Bank, Dutch-Bangla Bank, and other active banks. Quick deposits can be made at any time using mobile banking services available in Bangladesh.
The minimum deposit amount at 3k is ৳500 — the same rule applies for all methods. Whether depositing via bKash, Nagad, Rocket, or bank transfer, at least ৳500 must be sent. Transactions below this amount will not be accepted.
To deposit from Nagad, first log in to your 3k account, then go to the deposit section and select Nagad. Send a minimum of ৳500 to the Nagad number shown and submit the transaction ID. Once the payment is verified, the balance will be added automatically. Contact live chat support if you encounter any issues.
3k does not charge any additional fees on deposits. However, bKash may apply its own service charge — that is subject to bKash's own policy. Bonuses are calculated on the net amount deposited to 3k. It is advisable to read the terms and conditions before using a bonus on slot games.
It normally takes a short time for the balance to appear after a deposit. Wait a moment and then refresh the page. If the balance still has not appeared, contact 3k live chat or email support with proof of the transaction (a screenshot or transaction ID) and the issue will be resolved promptly.
Account
Account Related Questions
Learn about registration, login, password recovery, and account security.
When registering at 3k, you need to choose a unique username that has not been used before. The password must be strong — combining numbers, uppercase and lowercase letters and special characters keeps the account more secure. Avoid passwords that are easy to guess.
Yes, you can log in from any device by going to the 3k Login page with your username and password. When logging in from a new device for the first time, an OTP verification may be required for security. You can also log in with the same credentials on the Android and iOS apps.
If you forget your password, click the "Forgot password?" option on the login page. Enter your registered mobile number or email and an OTP or reset link will be sent. Use it to set a new password. If you have trouble, contact 3k support directly.
No, according to 3k's policy, only one account per person is allowed. Attempting to create multiple accounts under the same name, mobile number, or identity may result in all accounts being cancelled and any deposited balance being forfeited. Only those aged 21 and above may open an account.
Entering the wrong password repeatedly may temporarily lock the account — this is a security measure. Wait a while and try again, or reset your password. If the problem persists, contact 3k via live chat or email support. You can find more contact details on the About Us page.
Still have questions? Talk to us directly
If your issue was not resolved by the answers above, 3k's support team is ready to help directly. You can reach out in either Bengali or English, at any time of day or night.
Live Chat
Log in to the site and send a message via live chat for immediate assistance. Active 24/7.
Email Support
To report a detailed complaint or describe an issue with screenshots, write to: [email protected] — a reply will be sent as soon as possible.
When contacting support, providing your username and a brief description of the issue will help resolve it faster.