3k Privacy Policy

Introduction

3k (https://3k-vip.cam) is a trusted online gaming and betting platform for users in Bangladesh. We believe that protecting the personal information of our members is a fundamental responsibility, and this privacy policy is a direct reflection of that commitment.

This document explains what types of information are collected when you use the 3k platform, how that information is processed, who it may be shared with, and what measures are taken to protect your data. By opening an account or using the service on this site, you are considered to have agreed to this policy.

This privacy policy should be read together with our Terms and Conditions, as both documents govern the conditions of membership and use of the service.

What Information We Collect

2.1 Registration and Identity Information

When creating an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• User-chosen username
• National ID card or other accepted document details for identity verification

2.2 Financial Transaction Information

During deposits and withdrawals, the necessary information related to bKash, Nagad, Rocket, or bank transfers is collected. This information is used only for processing transactions and preventing fraud.

2.3 Automatically Collected Information

When you use the 3k platform, the following information is collected automatically:

• IP address and geographic location (approximate)
• Browser type, operating system, and device information
• Time of access, browsing history, and click patterns
• Game play history, betting activity, and transaction records
• Referral source (where you came from before visiting the site)

2.4 Communication Information

When you contact customer support via live chat or email, the content of that conversation and relevant details are stored, which helps improve the quality of future assistance.

Purpose of Data Use

3k uses collected information for the following legitimate purposes:

3.1 Account Management

Personal information is used to create, verify, and manage your account. This includes login security, password recovery, and OTP verification processes.

3.2 Financial Transaction Processing

Financial information is used to process deposit and withdrawal requests, provide bonuses and promotional benefits, and calculate VIP cashback.

3.3 Security and Compliance

Information is analysed to prevent fraud, money laundering, and unauthorised account use. This is essential for the overall security of the platform.

3.4 Service Improvement

User habits and preferences are analysed to improve game selection, the interface, and overall service quality. However, personal information used in this analysis is always in aggregated and anonymised form.

3.5 Customer Communication

Email addresses and mobile numbers are used to send account-related notifications, transaction confirmations, promotional offers, and customer service messages. You may request to stop receiving promotional messages at any time.

3.6 Responsible Gaming

Playing patterns and financial activity are monitored to comply with our responsible gaming policy. If a member's playing pattern shows signs of concern, support will be arranged.

Cookie and Tracking Technology

The 3k website uses cookies and similar technologies that improve your browsing experience and ensure the platform functions correctly.

4.1 Essential Cookies

These cookies are essential for the core operation of the site — such as maintaining login sessions, verifying security tokens, and saving language preferences. Without them, the site will not work properly.

4.2 Functional Cookies

These cookies help remember your preferences — such as display settings, notification types, and game history — so you do not have to reconfigure everything each time you log in.

4.3 Analytics Cookies

Anonymous analytics data is collected to understand user activity across different sections of the site. This data is not linked to any specific individual.

4.4 Cookie Control

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some core functions of the site.

Data Retention Period

3k retains information only for as long as necessary to fulfil the purpose for which it was collected.

• Active account data: Retained for as long as the account remains active.
• Financial transaction records: Generally kept for five years or the applicable legal period.
• Closed account data: May be retained for a specified period after account closure, particularly for the resolution of potential legal or financial liabilities.
• Customer service communications: Kept for at least two years after the relevant issue is resolved.
• Analytics data: May be kept indefinitely in anonymised form.

Once the specified retention period ends, data is securely deleted or anonymised.

Data Sharing with Third Parties

3k does not sell or rent your personal information. However, in certain circumstances, information may be shared with specific trusted parties:

6.1 Payment Processors

Only the information required to complete a transaction is shared with bKash, Nagad, Rocket, and banking partners. These organisations have their own privacy policies.

6.2 Technology Service Providers

Organisations that assist with server hosting, security monitoring, and software maintenance may access data only within the scope of their work, and they are bound by strict confidentiality agreements.

6.3 Game Providers

Game providers on the platform — including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe — may receive minimal technical information to ensure fair gameplay.

6.4 Legal Obligations

If disclosure of information is required as part of a valid legal authority order or legal process, 3k is obliged to comply with that requirement.

Data Security Measures

3k applies both technical and administrative security measures to keep your information safe:

• SSL Encryption: All data exchanged between the website and the server is secured through 256-bit SSL encryption.
• Data Encryption: Stored sensitive information, particularly passwords and financial details, is protected with strong encryption algorithms.
• Access Control: Only authorised staff may access specific data as required for their role.
• Regular Security Reviews: Security vulnerabilities in systems and networks are regularly tested and necessary fixes are applied.
• Two-Factor Authentication: Members can enable OTP-based two-factor authentication to increase the security of their account.
• Unusual Activity Monitoring: Unusual login attempts or transaction attempts on an account are automatically detected.

While we strive to ensure maximum security, no digital system is entirely free from risk. In the event of a security breach, affected members will be notified as quickly as possible.

Your Data Rights

As a 3k member, you have the following rights regarding your own personal information:

8.1 Right of Access

You may request to know what information 3k holds about you. That information will be provided within a reasonable time after your request.

8.2 Right to Rectification

If your stored information contains any errors or is incomplete, you may request a correction. Some information can be updated directly from your account settings.

8.3 Request for Data Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained for a specified period due to legal or regulatory obligations.

8.4 Opting Out of Promotional Communications

If you do not wish to receive bonus and promotional emails or messages, inform customer support and the necessary arrangements will be made. Opting out of essential account-related notifications is not possible.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact 3k's customer support (24/7 live chat or email). Once your identity has been verified, action will be taken as quickly as possible.

For more information on this, you can visit our FAQ page, where answers to common questions about privacy and data protection are available.

Minors and Age Verification

All 3k services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.

Age verification is mandatory at registration. If a minor's information is found on an account at a later stage, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects that their child has opened an account on this platform, they are requested to contact customer support immediately.

Changes to the Privacy Policy

3k reserves the right to amend or update this privacy policy as needed. In the case of significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered members will be informed by email or through an account notification.
• Continued use of the platform after the changes will be taken as acceptance of the new policy.

For significant changes, you will be clearly notified before the changes take effect and, where necessary, given the opportunity to consent to the new policy.